1. Introduction

A1 Integrations, LLC ("A1i," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our business integration platform and related services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our Services, including:

• Account Information: Name, email address, phone number, company name, and password when you create an account.
• Billing Information: Payment card details, billing address, and transaction history (processed securely through third-party payment processors).
• Support Communications: Information provided when you contact our support team, submit tickets, or communicate with us.
• Integration Data: Data you choose to sync or transfer through our platform integrations (e.g., CRM data, email content, contacts).

2.2 Information Collected Automatically

When you access our Services, we automatically collect:

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, features used, time spent on pages, and interaction patterns.
• Log Data: Server logs, error reports, and performance data.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies.

2.3 Information from Third Parties

We may receive information from third-party services you connect to our platform, such as:

• CRM platforms (e.g., Insightly, Salesforce)
• Email service providers
• Authentication providers
• Analytics services

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Create and manage your account
• Facilitate integrations between your connected services
• Respond to your comments, questions, and support requests
• Send you technical notices, updates, security alerts, and administrative messages
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, payment processing, analytics).
• Connected Integrations: With third-party services you explicitly connect through our platform.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you have given us explicit permission to share your information.

5. Data Storage and Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Secure authentication mechanisms
• Regular security assessments and audits
• Access controls and employee training

Our Services are hosted on secure cloud infrastructure in the United States. While we strive to protect your information, no method of transmission over the Internet is 100% secure.

5.1 Employee Access to Customer Data

Authorized A1i personnel may access customer account data and integration data stored on our platform for the following legitimate business purposes:

• Customer Support: Responding to your support requests and resolving issues you report.
• Technical Troubleshooting: Diagnosing and resolving technical issues, bugs, and system errors.
• Security Incidents: Investigating and responding to security incidents or potential breaches.
• System Maintenance: Performing necessary maintenance, updates, and infrastructure improvements.
• Legal Compliance: Complying with legal obligations, court orders, subpoenas, or governmental requests.

Access to customer data is strictly limited to employees with a legitimate business need. All access is logged and auditable. Employees are bound by confidentiality obligations and receive training on proper data handling procedures. We do not access customer data for marketing purposes or sell access to any third party.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you Services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Integration data and logs are typically retained for 90 days unless otherwise specified or required for ongoing service delivery.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 General Rights

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal exceptions.
• Portability: Request a copy of your data in a portable format.
• Opt-Out: Opt out of marketing communications at any time.

7.2 California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information (we do not sell personal information).

7.3 European Residents (GDPR)

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) including the right to access, rectification, erasure, restriction of processing, data portability, and the right to object.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Services. These include:

• Essential Cookies: Required for the operation of our Services.
• Analytics Cookies: Help us understand how visitors interact with our Services.
• Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Services.

9. Third-Party Integrations

Our Services integrate with various third-party platforms. When you connect a third-party service, you authorize us to access and process data from that service according to the permissions you grant. Each third-party service has its own privacy policy, and we encourage you to review them.

We act as a data processor for integration data, meaning you (or your organization) remain the data controller and are responsible for ensuring you have appropriate rights to process the data.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards to protect your information, including standard contractual clauses approved by relevant authorities.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: