Drag nodes to the canvas
Triggers
Status Change
Triggers when ticket status changes
Ticket Created
Triggers when a new ticket is created
Field Changed
Triggers when a specific field changes
Time Elapsed
Triggers after specified time passes
Manual Trigger
Manually triggered via button
Conditions
Field Equals
Check if field equals a value
Field Contains
Check if field contains text
Field Empty
Check if field is empty
AND Gate
All inputs must be true
OR Gate
Any input can be true
Actions
Send Email
Send email using template
Create Notification
Send in-app notification
Update Field
Update a ticket field
Webhook
Call external HTTP endpoint
Create Insightly Project
Create project in Insightly
Update Insightly
Update Insightly record
Create QB Invoice
Create invoice in QuickBooks
Create SpiraPlan Incident
Create incident in SpiraPlan
Update SpiraPlan Incident
Update existing incident in SpiraPlan
Add SpiraPlan Comment
Add comment to existing SpiraPlan incident
Create SpiraPlan Requirement
Create requirement in SpiraPlan from ticket
Create SpiraPlan Task
Create task in SpiraPlan from ticket
Delay
Wait before next action
Demo: Ticket Escalation FlowDemo Mode
